Effective Date: August 17, 2026

1. Introduction and Our Quality Promise

Welcome to Sukhauta, an elite, premium food brand conceptualized and managed by Vedkia Global Ventures and proudly operated under the legal entity of VEDKIA INDUSTRIES PVT LTD. At Sukhauta, our fundamental mission is to deliver the purest, highest-quality natural products to your kitchen. We specialize in an exquisite range of Dehydrated Vegetables, Dehydrated Fruits, Spices, Herbs, Herbal Products, and Natural & Traditional Food Products.

As a modern, export-ready Indian food brand, we hold ourselves to the strictest global standards of trust, hygiene, sustainability, and authenticity. Every single product that leaves our facility undergoes rigorous quality control checks and sanitary inspections. Because Sukhauta deals primarily in premium consumable food items, our return and refund policies are meticulously designed to protect the health and safety of all our customers while ensuring fair and transparent business practices.

By purchasing from Sukhauta, you acknowledge and agree to the terms outlined in this comprehensive Return, Refund, and Cancellation Policy. We kindly ask you to read this document carefully before placing an order.

2. General Scope of the Policy

The guidelines detailed in this policy apply to all purchases made directly through our official website, Sukhauta. If you have purchased our dehydrated fruits, spices, or herbal products through a third-party retailer, distributor, or an external marketplace, you must adhere to the return and refund policies of that specific vendor. Sukhauta can only process refunds and returns for direct transactions authenticated via our official e-commerce platform.

Given the perishable and consumable nature of our inventory, standard “change of mind” returns are strictly prohibited. The integrity, hygiene, and premium quality of our traditional food products cannot be guaranteed once they have left our controlled warehousing environment and have been handled by a consumer.

3. Valid Conditions for Returns and Refunds

While we strive for absolute perfection in every order, we understand that exceptional logistical anomalies can occur. Sukhauta will gladly offer a replacement or a full refund under the following specific circumstances:

A. Delivery of Damaged or Tampered Products If your order arrives in a physically damaged condition, or if the safety seal of the packaging is broken, torn, or tampered with upon delivery, you are eligible for a replacement or refund. You must refuse the delivery if the outer shipping box is severely damaged and immediately contact the Sukhauta support team.

B. Receipt of Incorrect Items If the items you receive do not match the items listed on your order confirmation email (e.g., you ordered Dehydrated Vegetables but received Herbal Products), Sukhauta will bear the responsibility of replacing the incorrect items with the right ones at no additional shipping cost to you.

C. Expired or Spoiled Products In the highly unlikely event that you receive a product that has crossed its printed expiration date, or if the product shows clear signs of spoilage or degradation upon unsealing (despite being within its shelf life), Sukhauta will issue a full refund or an immediate replacement.

Mandatory Requirement for All Claims: To ensure transparency and prevent fraudulent claims, Sukhauta mandates that customers record a clear, continuous, and unedited unboxing video. This video must clearly show the shipping label, the sealed package from all angles before opening, and the specific defect or damage to the product inside.

4. Non-Returnable and Non-Refundable Scenarios

To maintain our unwavering commitment to hygiene and food safety, the following scenarios are strictly excluded from our return and refund policy:

• Opened or Used Products: Under no circumstances will Sukhauta accept returns of food items, spices, or herbs once the primary product packaging or safety seal has been broken, opened, or consumed, even partially.

• Taste or Preference Issues: Our traditional food products are authentic and all-natural. Because individual palates differ, we cannot offer refunds if you simply do not like the taste, aroma, or texture of the product.

• Improper Storage by the Customer: Dehydrated vegetables and fruits require specific storage conditions (e.g., cool, dry places away from direct sunlight). Sukhauta is not liable for product spoilage resulting from improper storage after successful delivery.

• Delayed Delivery Due to External Factors: While we partner with top-tier courier services, Sukhauta will not issue refunds for minor delivery delays caused by extreme weather, natural disasters, political unrest, or logistical disruptions beyond our control.

• Sale or Promotional Items: Products purchased during flash sales, clearance events, or using special promotional discount codes are considered final sale and are not eligible for refunds or returns unless they arrive damaged.

5. The Step-by-Step Return and Refund Process

If your situation meets the valid conditions outlined in Section 3, please follow this streamlined process to initiate your claim with Sukhauta:

Step 1: Notification You must notify us within 48 hours of the delivery timestamp. Claims made after this 48-hour window will not be entertained. Please email or message our support team using the contact details provided at the end of this policy.

Step 2: Submission of Evidence Include your Order ID, full name, registered mobile number, and the mandatory unedited unboxing video along with clear, well-lit photographs of the damaged or incorrect item.

Step 3: Verification and Approval The quality assurance team at Sukhauta will review your submission within 2 to 3 business days. If your claim is validated, we will send you an official approval communication.

Step 4: Reverse Pickup or Self-Shipping Upon approval, Sukhauta will attempt to arrange a reverse pickup from your address. The item must be packed securely in its original shipping box. If a reverse pickup is not available in your pin code, you may be asked to ship the product back to our Rourkela facility, and we will reimburse you for standard shipping charges upon presentation of a valid courier receipt.

Step 5: Final Inspection and Processing Once the returned package reaches the Sukhauta warehouse, it will undergo a final physical inspection. If the product matches your claim, we will immediately process your refund or dispatch your replacement.

6. Order Cancellation Policy

Pre-Dispatch Cancellations: At Sukhauta, we process orders swiftly to ensure prompt delivery. You may cancel your order free of charge as long as the order has not yet been processed or dispatched from our facility. To cancel, you must contact our support team immediately. If successfully canceled pre-dispatch, a full 100% refund will be issued.

Post-Dispatch Cancellations: Once an order has been packed, handed over to our courier partners, or has left our premises, it cannot be canceled. If you refuse delivery of a dispatched order at your doorstep, Sukhauta reserves the right to deduct two-way shipping charges and a nominal restocking fee from your total refund amount, as the physical transit of premium food items incurs irreversible costs and potential hygiene risks.

7. Refund Timelines and Financial Processing

When a refund is approved by Sukhauta, we initiate the financial transfer immediately from our end. However, the time it takes for the funds to reflect in your account depends on your payment method and banking institution:

• Credit Cards / Debit Cards: Refunds generally take 5 to 7 business days to appear on your bank statement.

• Net Banking: Typically processed within 3 to 5 business days.

• UPI / Digital Wallets: Often reflect within 24 to 48 hours.

• Cash on Delivery (COD): For COD orders that are eligible for a refund, Sukhauta will require you to provide a valid bank account number, IFSC code, and account holder name. The refund will be processed via NEFT/IMPS within 5 to 7 business days after the bank details are verified. We do not issue cash refunds under any circumstances.

8. International Orders and Export Claims

As an export-ready brand, Sukhauta ships premium Indian spices, dehydrated fruits, and natural products globally. For international orders:

• Customs duties, import taxes, and local levies are the sole responsibility of the customer.

• If an international order is returned to us due to unpaid customs duties or incorrect address information, Sukhauta will only refund the product cost minus the original shipping fees and any return shipping fees levied by the courier.

• Due to international transit times and varying agricultural/food import laws, claims for international shipments are handled on a rigorous, case-by-case basis.

9. Contact Information and Customer Support

Your satisfaction is deeply important to us. If you have any questions, require assistance with an ongoing order, or need to initiate a claim, please contact our dedicated customer support team. We are here to ensure that your experience with Sukhauta reflects the premium quality of the products we create.

Brand: Sukhauta Company Legal Name: VEDKIA INDUSTRIES PVT LTD GSTIN: 21ABAFV6167G1Z9 Point of Contact: Deepak Chourasia Mobile Number: +91-7381121137 Registered Operating Address: FL-185, Basanti Colony, Rourkela, Odisha – 769012, District: Sundargarh, India Official Website: Sukhauta

Thank you for trusting Sukhauta. We remain fiercely committed to bringing you the finest, most authentic, and impeccably hygienic natural food products from the heart of India to your home.